REF:Dispatch station (A), Service vehicle (B), Field technician (C). Integrated workflow.
Better Customer Care.
Better Use of Human Resources.
Higher Profits.
Last winter, my boiler died during a Chicago cold snap. I called six HVAC companies—all six went to voicemail. By the time they called back, I'd already given my $15,000 to the competitor who picked up. That's why we built HVAC DispatchPal.
Your Dispatcher Is a Hero.
But She's Only Human.
REF:Peak season call volume exceeds single-operator capacity. Result: Voicemail, lost revenue.
Right now, your best employee is fielding angry callers, coordinating technicians, handling walk-ins, and trying to keep everyone calm—all at once.
She's not the problem. The overflow is.
Every call that hits voicemail during peak season is a customer who feels ignored, a dispatcher who feels defeated, and revenue walking straight to your competition.
You're losing on three fronts: customer experience, team morale, and profit.
"I lived this problem myself. Six companies. Six voicemails. $15,000 gone. That job went to whoever picked up first."
One Solution. Three Wins.
REF:Vulnerable occupant receives priority routing. Dispatcher maintains human connection.
Better Customer Care: Every caller gets immediate attention—even during the chaos of peak season. No hold music. No voicemail purgatory. No feeling forgotten.
Better Human Resources: Your dispatcher stops drowning and starts doing what humans do best: empathy, solving complex problems, and building relationships.
Higher Profits: The AI catches every lead and instantly identifies your most valuable jobs—emergency replacements, safety calls, high-urgency situations.
The system handles the routine. Your team handles the relationships.
Your Dispatcher's Digital Backup
REF:Life-safety priority alert. Infant present. Immediate transfer.
Seamless Overflow
During normal hours, your dispatcher handles calls as usual. The moment she gets overwhelmed, she hits Forward—or sets it to auto-overflow—and the AI takes over. It handles 20 calls simultaneously. No one ever hits voicemail again.
Priority Screening
The HVAC DispatchPal walks each caller through the same diagnostic questions your technicians would ask—identifying emergencies, safety risks, and high-value replacement opportunities in real time.
Instant Priority Alerts
While the customer is still on the line, your dispatcher receives an SMS with a Priority Rating and full diagnostic notes. She knows exactly how urgent and valuable the job is before she takes the transfer.
Automatic Booking
For routine calls like tune-ups, the AI books appointments directly to your calendar. The job is locked in. No callback required. Your dispatcher's time stays protected for the calls that need a human touch.
The AI Asks the Questions Your Technicians Would Ask
REF:Cracked heat exchanger. Est. replacement: $12K–$18K. Priority 1 routing.
Symptom Collection
The AI asks: Is the furnace making any unusual sounds? Do you smell gas? Is there visible soot or corrosion? Each answer refines the diagnosis.
Safety Assessment
If the caller mentions a gas smell, cracked exchanger symptoms, or carbon monoxide detector alerts, the system immediately flags Priority 1 and transfers to your dispatcher.
Value Identification
The AI recognizes high-value replacement opportunities. A 20-year-old furnace with a cracked heat exchanger? That's a $12K–$18K job. Your dispatcher knows before she picks up.
Instant Documentation
Every detail is logged. Your dispatcher receives a complete diagnostic summary via SMS—no need to re-ask questions or take notes while the customer is on hold.
Real-Time Call Reports, Delivered by Text
REF:SMS priority alert displayed on mobile device. Dispatcher reviews before transfer.
"She sees the full picture before she says a word."
One Emergency Call Pays for the Entire System
The system pays for itself with a single captured emergency call. Average emergency replacement: $15,000.
REF:System pays for itself with one captured emergency call. Avg. emergency replacement: $15K.
Complete Workflow Coverage
Answers Overflow Calls
So your dispatcher never drowns and no customer ever hits voicemail.
Screens Every Caller
Using the same questions your technicians would ask—identifying emergencies & safety risks.
Instant Priority Alerts
Sends priority ratings and full details to dispatcher before they pick up.
Auto-Booking
Books routine appointments automatically, keeping simple calls off the priority line.
Try It Right Now.
Call the Demo Line.
REF:Live demonstration line. Experience the system firsthand.
Call now and interact with HVAC DispatchPal as if you were a customer. You'll hear exactly what your callers experience—and see why they stay on the line.
No commitment. No sales pitch. Just experience the system.